Privacy Policy

1. Who we are

Motaded provides a digital workspace for company formation, government-connected operations, documents, and related business services. In this policy, “Motaded”, “we”, “us”, and “our” refer to the operator of the Motaded platform.

2. Data we collect

We collect only the information reasonably required to provide, secure, and improve the platform.

• Account and contact information, including your name, email address, phone number, and preferred language.
• Identity information required for authentication or government services, including National ID, Iqama, passport information, and Nafath verification status.
• Company information, ownership details, authorized representatives, applications, requests, and supporting documents.
• Technical and security information, including IP address, device and browser information, session records, and audit activity.
• Communications and support requests you send to us.

3. How we use personal data

• Create and administer accounts and company workspaces.
• Verify identity and protect accounts from unauthorized access.
• Process company formation and government-connected service requests.
• Maintain records, documents, workflow status, and audit history.
• Provide support, service notices, and security communications.
• Meet legal, regulatory, fraud-prevention, and compliance obligations.
• Improve platform reliability, accessibility, and user experience.

4. Legal basis and consent

We process personal data where it is necessary to provide requested services, comply with applicable law, protect legitimate interests and platform security, or where you have provided consent. Where consent is required, you may withdraw it subject to legal and contractual restrictions.

5. Government and service providers

To complete services you request, we may exchange necessary information with Saudi government entities, identity providers such as Nafath, and approved service providers. These parties process data under their own legal responsibilities or under contractual safeguards.

We do not sell personal data.

6. Data security

We apply administrative, technical, and organizational safeguards designed to protect personal data. These include access controls, tenant isolation, encryption where appropriate, audit records, and monitoring. No system can guarantee absolute security, and users must also protect their account and devices.

7. Data retention

We retain personal data only for as long as required to provide services, maintain official and audit records, resolve disputes, and meet legal or regulatory obligations. Retention periods may differ according to the type of record and service.

8. Your rights

Subject to applicable Saudi law, including the Personal Data Protection Law, you may have rights to request access to your personal data, obtain information about its processing, request correction, request deletion where permitted, or withdraw consent.

We may need to verify your identity before acting on a request. Some records cannot be deleted where retention is required by law, regulation, security, or an active service.

9. International transfers

Where personal data must be transferred outside Saudi Arabia, we apply the approvals and safeguards required by applicable law. We prioritize processing and storage arrangements appropriate for Saudi data-protection requirements.

10. Cookies and sessions

Motaded uses essential cookies and similar technologies to authenticate users, maintain secure sessions, remember language preferences, and protect the platform. Essential cookies are required for the service to function.

11. Changes to this policy

We may update this policy when our services or legal obligations change. The current version and its effective date will remain available on this page. Material changes may also be communicated through the platform or by email.